Voice for G Suite: The Next Chapter of Google Cloud Telephony

Google Voice for G SuiteAt Google Cloud Next ‘19, Google announced Voice for G Suite. This service, which is dubbed “Cloud Telephony for G Suite”, may be disruptive to the entire business VoIP provider industry.

Why? Because Google has released a service that competes directly with popular business VoIP providers like Vonage, RingCentral, 8×8 and Ooma.

[Read more…]Voice for G Suite: The Next Chapter of Google Cloud Telephony

G Suite Pro Tip: Best Practices For Managing Access to Online Marketing Accounts

G Suite: Manage Marketing Account LoginsOver time, some businesses end up with a plethora of different logins to assorted Google and non-Google online properties.

This is particularly true in the digital marketing realm, where there can be dozens of online accounts that a staff marketer or a contract marketer needs to access.

[Read more…]G Suite Pro Tip: Best Practices For Managing Access to Online Marketing Accounts

Why Become a Google Customer Instead of Just a Gmail User?

When someone uses a free service such as Gmail, Facebook, Twitter or LinkedIn, they are not a customer of the service provider.

For free services such as these, the customers of the service provider are the advertisers.

The product offered by the service provider to advertisers is a combination of the service itself and the users of the service. In other words, free users are a part of a product offering for advertisers.

[Read more…]Why Become a Google Customer Instead of Just a Gmail User?

How To Set Up Salesforce Files Connect for Google Drive

Google Drive Files on Lightning Page ComponentSalesforce Files Connect for Google Drive allows specified users to add Google Drive files to the Files section or a Lightning Page component of any record.

The Salesforce Files tab will show Google Drive as a Connected Source. A custom tab called Google Drive can be created. This tab can have list views like any other tab.

Setting up Files Connect for Google Drive requires administrative access to both Salesforce and the Google Cloud Platform console (the same admin login as G Suite).

It’s best that the same username is used for logging into both. This may mean temporarily making a G Suite admin a Salesforce System Administrator or visa versa.

While the following may seem like a lot of steps, the ability to set up secure server-to-server integration in about 30 minutes represents a tiny sliver of time compared to setting up other types of system integrations.

If your organization is not yet using G Suite, you can try this setup yourself with a free trial of G Suite.

[Read more…]How To Set Up Salesforce Files Connect for Google Drive

How To Find a G Suite Partner To Help With Your Implementation

Find G Suite PartnerMany small businesses do not have the in-house resources needed to fully implement and properly manage G Suite. These companies often seek help from a G Suite Partner.

There are a lot of companies that advertise G Suite services, but not are all official Google partners.

In 2017, Google launched its Cloud Partner directory, which is a searchable listing of all companies that have been accepted into the Google Cloud Partner Program.

[Read more…]How To Find a G Suite Partner To Help With Your Implementation

How Admins & Users Can Make G Suite Security Even Stronger

Updated: March 14, 2019

G Suite Security KeyIf you’re using G Suite or considering G Suite for your organization, there may be questions about G Suite security in your mind.

After all company email and business documents (if you are leveraging Google Drive for cloud backup of local files) are stored in Google’s data centers.

G Suite, as you’d expect, has multiple levels of built-in security.

[Read more…]How Admins & Users Can Make G Suite Security Even Stronger

Gmail Offline For Business and Consumer Users

Google has introduced native Gmail Offline for business (G Suite) and consumer users of Gmail.

This means that Gmail users can now read, reply to and compose emails while not connected to the internet. What’s more, no Chrome extension is needed.

It also means that people who current use a local email client in conjunction with G Suite, mainly for offline access, may find that the local client is no longer needed.

[Read more…]Gmail Offline For Business and Consumer Users

G Suite vs Office 365: What’s Best For Your Company?

Updated: April 10, 2019

G Suite vs Office 365G Suite and Microsoft Office 365 are the two most popular cloud-based suites of business productivity applications on the market. Among the best known applications within these suites are email, calendar, documents, spreadsheets, presentations and online storage.

Google and Microsoft continue to add their own flavors of additional components to their respective suites. For example, G Suite includes Forms, Drawings, My Maps and new Google Sites. Google Jamboard and Voice for G Suite (2019) are paid extras. Included extras at no additional charge are Hangouts Chat and Hangouts Meet.

Microsoft Office 365 plans variously include Sway, Yammer, Skype for Business, Office 365 Video and Microsoft Teams.

[Read more…]G Suite vs Office 365: What’s Best For Your Company?

Google Hangouts Meet vs GoToMeeting

Updated: March 27, 2019

Hangouts Meet vs GoToMeetingIn March 2017, Google introduced a new online meeting experience called Hangouts Meet.

This capability is a major differentiator between consumer Gmail and business G Suite.

Almost all the component functionality (Docs, Sheets, Slides, Maps) that is available to a G Suite user is also available to a consumer Gmail user.

However, a Hangouts Meet meeting can only be initiated by someone who is part of an organization that is using G Suite and for which the Meet capability has been enabled for the G Suite organization.

[Read more…]Google Hangouts Meet vs GoToMeeting

25 Ways G Suite Can Increase Business Productivity

Accelerate Business With G SuiteThere are many aspects to G Suite that can add energy to a business. Most of them are not available with standard web host email. Some are available with consumer Gmail.

Through continuous improvement, Google regularly adds new productivity features and functionality to G Suite.

Unless noted, all of the functionality below is included with G Suite at no extra cost. Google packs a lot of business value into G Suite beyond email, documents, spreadsheets and presentations. Here are 25 ways your business can use G Suite to increase productivity.

[Read more…]25 Ways G Suite Can Increase Business Productivity

Hangouts Chat vs Hangouts Meet vs Classic Hangouts

Updated: April 2, 2019

Google Chat AppsIt’s a bit difficult to keep with Google’s various iterations of chat and Hangouts products.

However, Google has been honing its strategy and has come up with two well-thought-out business productivity offerings that complement G Suite’s core offerings.

Here is a roundup of the current Google Hangouts and Chat products, including the newest kid on the block.

[Read more…]Hangouts Chat vs Hangouts Meet vs Classic Hangouts

Where is G Suite Data Stored?

G Suite Data StorageGmail and G Suite use the same global data storage as Google’s search engine.

Google currently has 15 data global data centers. The first data center was built on the Oregon side of the Columbia River in 2006.

Google stores subscriber data (email, documents, spreadsheets, etc.) in small pieces. Each of those pieces is copied several times and stored in multiple geographic locations.

[Read more…]Where is G Suite Data Stored?

G Suite Enterprise Adoption: Slow But Sure Progress

G Suite Enterprise Adoption

Updated: April 25, 2019

Google has made significant inroads into the small business market with G Suite. For business owners and employees who have been using consumer Gmail, moving to G Suite is an easy transition.

However, Google has faced several barriers to widespread G Suite enterprise adoption. Here are some of those blockers and what Google has been doing to address them.

[Read more…]G Suite Enterprise Adoption: Slow But Sure Progress

A Sales Productivity Tool for G Suite and Gmail Users

Sales Productivity in GmailFor anyone who is in sales and who uses either G Suite or Gmail, there’s a new sales productivity platform from Cirrus Insight that’s worth taking on a test drive.

Cirrus Insight’s flagship product was a Chrome extension for Gmail to Salesforce integration. Recently, the company expanded its offering to become a a broad and useful feature set for any user of Gmail or G Suite — regardless of whether they are using a specific CRM application.

Through a combination of internal inventions and acquisitions, Cirrus has assembled a “dream suite” of tools that most salespeople will appreciate.

Here is an overview of a few of the ways that salespeople can benefit from the Cirrus platform.

[Read more…]A Sales Productivity Tool for G Suite and Gmail Users

Google Apps vs G Suite Search Popularity

Google rebranded Google Apps to G Suite in September of 2016. According to Google Trends, since the rebranding, “google apps” has continued to be the more dominant search term.

[Read more…]Google Apps vs G Suite Search Popularity

Should Your Business Be Deploying Chromebook?

Chromebook runs on Google’s lightweight operating system, Chrome OS. Chrome OS is so lightweight that it doesn’t support running traditional locally installed business applications.

This is changing to to some degree, as several recent model Chromebooks support installed Android apps. Example models are the Acer Chromebook R 11 Convertible and the Google Chromebook Pixel.

Many developers will need to make changes to their Android apps in order to fully support Chrome OS. Even if an app is made compatible with Chrome OS, it may not be as robust as its Windows or macOS counterpart.

Chromebooks ship with under 32GB of local storage. But this is more than enough space to run multiple Chrome extensions.

Chrome OS updates are easy and fast to apply. This makes Chromebook an attractively secure choice in light of recent ransomware attacks, in which older unpatched operating systems were exploited.

[Read more…]Should Your Business Be Deploying Chromebook?

G Suite for Enterprises: The Shift Has Begun

G Suite for EnterprisesThe adoption of G Suite began with small to mid-sized businesses. However, the shift to G Suite for enterprises is ostensibly underway.

At the March 2017 Google Cloud Next Conference, both Colgate and Verizon talked about their move to G Suite.

Colgate-Palmolive has moved 28,000 users to G Suite from IBM’s legacy Notes and Domino systems. Verizon is planning to move 150,000 users to G Suite.

[Read more…]G Suite for Enterprises: The Shift Has Begun

Google Drive Videos: 6 Business Use Cases

Upload Video File to Google Drive

If your organization uses G Suite, you may have discovered that when you upload a video to Google Drive, it’s not simply a stored file — the video can be played inline.

What’s more, Google Drive uses the YouTube engine to play uploaded videos. When playing a Google Drive video, the interface has the appearance of a slimmed down version of the YouTube player.

[Read more…]Google Drive Videos: 6 Business Use Cases

CRM for Gmail and G Suite: Chrome Extensions

Many CRM users, especially salespeople, live in Gmail. Because of this, a number of CRM vendors have developed Chrome extensions that provide access to CRM functionality within consumer Gmail and business Gmail (G Suite). A Chrome extension is a software program that adds functionality to the Chrome browser.

Historically, Chrome extensions have had little to no user interface. In fact, the original intent of Google’s developers was for extensions to be minimalist. From a user interface perspective, many extensions are no more than a button on the address bar.

As an example of basic functionality of a CRM for Gmail Chrome extension, a CRM user can search for records, edit records and add records — all without leaving Gmail. Some CRM vendors have taken their Chrome extensions to entirely new levels.

[Read more…]CRM for Gmail and G Suite: Chrome Extensions

What is Google Sheets and How Does it Work?

Google Sheets ExplainedGoogle Sheets is one of the productivity applications that’s included with free consumer Gmail and with G Suite [for business].

It is a cloud based spreadsheet application. No desktop software is needed to create and edit spreadsheets. Spreadsheets are stored in the cloud, on a virtual drive called Google Drive.

Google Sheets can be used for everything from basic calculations to sophisticated data analysis.

[Read more…]What is Google Sheets and How Does it Work?

How Does Google Docs Work?

How Does Google Docs Work?Google Docs is one of the productivity applications that’s included with free consumer Gmail and with G Suite [for business].

Google Docs is a cloud-based word processor, which means that no desktop software is required to create and edit documents. Documents are stored on Google Drive, which is the cloud drive included with Gmail and G Suite.

Google Docs has all the core capabilities that can be found in traditional word processors. It also has a number of capabilities that relate to the fact that the documents are stored on a cloud drive (vs. on one person’s desktop). So, how does Google Docs work? Here are just a few of the capabilities.

[Read more…]How Does Google Docs Work?

Rackspace Webmail vs. G Suite For Small Business

G Suite vs. Rackspace WebmailWhen a small business owner or manager decides to make the move from free consumer email addresses (e.g., jake2874@comcast.net) to custom email addresses (e.g., jake@abbottsolar.com), there are a number of business email options.

Aside from Microsoft, two of the most popular business email providers are Rackspace and Google.

As service providers, Google and Rackspace differ in many ways. However, they do overlap in a couple of areas.

[Read more…]Rackspace Webmail vs. G Suite For Small Business

How G Suite Gives Each User Unlimited Email Addresses

There are two ways in which a G Suite user can have an unlimited number of inbound email addresses associated with their G Suite account. We’ll refer to these ways as “dimensions”, as they can be used in combination.

G Suite Email Aliases

The first dimension of unlimited email addresses are email aliases. Aliases are assigned to a user account by a G Suite admin. An admin can assign multiple values to what is technically called the Local-part of the email address, or the part before the @ sign.

In the following example, you will see that Lou’s default email address is lou@yourcrmdemo.com. Lou must use this address to login to her email account.

[Read more…]How G Suite Gives Each User Unlimited Email Addresses