It’s easy for a user of free GMail or of Google Workspace to take for granted the massive and highly sophisticated infrastructure behind what’s on their screen.
In fact, most people don’t really have any reason to think about what’s behind their user experience, any more than they care about what’s generating the electrical power that runs lights and appliances inside their house—as Nicholas Carr points out in his book, The Big Switch.
There’s no doubt about it. Cloud computing is gaining some serious momentum. Part of this momentum is due to the fact that the trust issues that were commonplace several years ago among buyers have been reduced to mere pockets of concern.
But, who are the most trustworthy application vendors in terms of customer data being safe and secure — and the application being available — should disaster strike one physical location?
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