At the March 2017 Google Cloud Next Conference, both Colgate and Verizon talked about their move to G Suite.
Colgate-Palmolive has moved 28,000 users to G Suite from IBM’s legacy Notes and Domino systems. Verizon is planning to move 150,000 users to G Suite.
Early G Suite Enterprise Adopter
An early enterprise adopter of G Suite was Whirlpool, which is the largest manufacturer of appliances in the world. It markets familiar brands such as Maytag, KitchenAid, Jenn-Air and Amana.
The company has been in business since 1911 and has revenue of about $21 billion. Whirlpool employees over 100,000 people globally. The company embarked on the move to G Suite several years ago.
Shifting to G Suite as Part of a Broader Transformation
Whirlpool CIO Mike Heim said that when he first arrived at Whirlpool, IT was heavily centralized, premise-based and waterfall methodology driven.
According to Heim, the move to G Suite as a platform did not happen in isolation. It was part of a broader transformation of the business — a transformation with the overall goal of better serving the consumer in an increasingly connected world.
As with many industries, the appliance industry has seen disruption due to technology. In the case of appliances, the disruption is the connected home and the increasing inclusion of appliances within a home’s digital network.
With traditionally very low product registration rates, connected appliances represent an opportunity for Whirlpool to ultimately be more connected with their end customers. This digital connection opportunity is all the more important to Whirlpool due to the heavy competition from overseas competitors.
Lessons From G Suite Enterprise Customers
Whirlpool may have been a breakthrough account for Google, as there tends to be resistance among larger corporations to go with any solution other than Microsoft. Had Colgate-Palmolive and Verizon been using Microsoft Exchange Server rather than Notes and Domino, the move to Google would have been a less likely outcome.
For Google to penetrate a market with deep legacy roots, it takes IT leaders and executives who are willing to blaze a trail and not just make the easy decision. The question for successor companies that are contemplating a similar move is, what exactly did it take to initiate and manage a significant change?
There are undoubtedly many lessons that can be learned from the journeys of companies such as Whirlpool, Colgate-Palmolive and Verizon toward Google’s cloud.