Google Voice (for Google Workspace) is a cloud-based business telephone system with features such as an auto attendant, call transfer, voicemail, and one-button calling among users.
It also has AI-driven spam detection to eliminate spam calls.
This “cloud telephony for Google Workspace” competes directly with popular cloud phone systems like Vonage, RingCentral, 8×8, and Ooma. These vendors all offer an alternative to traditional landline service.
Granted, most of these players have been around for a while and have all feature-rich offerings.
However, Google Voice has the inside track for Google Workspace customers with several native integrations. Google Voice for businesses honors Google Calendar’s working hours. The voice offering integrates with Google Meet.
Google Voice pricing is month-to-month with no long-term contracts. This means a business can drop user licenses during slow periods and add user licenses when things get busy.
Google Voice for Businesses Pricing
Voice is a paid add-on service for Google Workspace customers. There are three levels of pricing:
The $10 per user per month Starter plan caps out at ten users. There is no support for desktop phones at this level. Users must make and receive calls through their desktop, tablet, or mobile device.
A wireless headset to consider is the Plantronics Savi 8200 Series. A wired headset is the Plantronics Blackwire C5220.
The $20 per user per month Standard plan supports unlimited users. Several models of Polycom desk phones and adapters are supported at this level. Those models are:
- Edge B Series
- Polycom VVX 150 OBi Edition
- Polycom VVX 250 OBi Edition
- Polycom VVX 350 OBi Edition
- Polycom VVX 450 OBi Edition
- Trio 8300
Any of these phones can be plugged into a home router. With sufficient internet speed, a Polycom phone will operate at home as it does in an office.
Google Workspace customers using legacy PBX systems can move to a cloud phone system. Existing telephone numbers can be ported. Employees can have fully featured business desk phones in their home offices.
Automated Attendant and ring groups are included in this plan.
Your customer callers and your distributed workforce
With the Standard plan, if someone calls your main business telephone number and presses, say, 1 for customer care—fully featured business phones can simultaneously ring in the home offices of your remote customer care staff.
Any available customer care team member can answer with Google Voice, wherever they’re located.
The $30 per user per month Premier plan includes advanced reporting via BigQuery. This version is required to support users outside of the United States. There are also plans for this version to support Data Regions. This means that customers can include/exclude data centers by region.
All versions of Voice support Android & iOS apps. All versions have “intelligent spam call protection” and automated voicemail transcription.
How a Business Can Subscribe to Voice
Google Voice user licenses can be ordered from the Google Workspace Admin Console. The order screen is several levels deep—here’s how a Google Workspace admin can get to it:
1. From the Google Workspace Admin Console, select Apps
2. From Apps*, select Additional Google Services
3. In the next screen, click ADD SERVICES in the top right
4. Click the GET STARTED button for the Google Voice plan you want
5. Follow the prompts to place an order
*Ignore the Google Voice option in the Apps listing. This is the legacy, single-user phone number.
Before signing up for Google Voice, your company’s network should be configured and optimized for VoIP traffic. Google provides a set of voice connectivity requirements.
Google Voice is currently available in the following countries. Check here for updates.
- U.S. (excluding Alaska, Hawaii, the U.S. territories of American Samoa, Guam, Northern Mariana Island, Puerto Rico, and the U.S. Virgin Islands)