At Google Cloud Next ‘19, Google announced Voice for G Suite. This service, which is dubbed “Cloud Telephony for G Suite”, may be disruptive to the entire business VoIP provider industry.
Why? Because Google has released a service that competes directly with popular business VoIP providers like Vonage, RingCentral, 8×8 and Ooma.
Granted, these players have been around for a while and have all feature rich offerings.
However, Google has several inside tracks for G Suite customers. Voice honors Google Calendar’s working hours. The new app also integrates with Hangouts Meet, Hangouts Chat and Google Contacts.
Voice for G Suite Pricing
Voice is an add-on for G Suite customers. There are three levels of pricing:
The $10 per user per month version caps out at 10 users. There is no support for desktop phones.
The $20 per user per month version supports unlimited users. Also supported are Polycom desktop phones. Automated Attendant is offered at this level. The auto attendant uses text-to-speech synthesis to create voice menus in up to nine different languages.
The $30 per user per month version includes advanced reporting via BigQuery. It appears this version is required to support users outside of the United States. There are also plans for this version to support Data Regions. This means that customers will be able to include/exclude data centers by region.
All versions of Voice for G Suite support Android & iOS apps.
Voice can be ordered from the G Suite Admin Console. The service is currently difficult to find through navigation, but adding ?#SelectServices to the end of the Admin Home screen URL seems to work.
Other Benefits to Voice For Business
Voice intelligently blocks spam calls.
The Google Contacts integration means that VoIP system contacts don’t need to be maintained separately. With the Google Contacts integration to Salesforce, Salesforce users can effectively synchronize CRM contacts directly to their cloud telephony Contacts.
This makes for easier outbound dialing and faster identification of known inbound callers. More information about Voice can be found here.