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News Feeds |
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SearchCRM: News on CRM trends and technology
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News on technology and trends in CRM, customer interaction and customer data.
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CRM experts predict 2009
SearchCRM.com's experts look forward to 2009 and what practitioners should prepare for and expect from CRM suites, SFA, contact centers and Web self-service.
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Data warehouse appliance no gamble for Foxwoods
Foxwoods decided on a Netezza data warehouse appliance to better analyze marketing campaigns, but first it had to load the data, which proved no easy task.
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From LinkedIn to SharePoint, CIOs see Web 2.0 benefits
Midmarket companies are using Web 2.0 technologies and social networking platforms to deliver increased customer service without compromising security or compliance.
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Poor customer service, not price, driving most customer churn, study says
As the global economy plunges into a recession, organizations may be better served by focusing on customer service rather than pricing, a study from Accenture suggests.
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Ditching Siebel for Rimini Street CRM support the right move for Enable Holdings
Two years after dropping Siebel for Rimini Street CRM support, Enable Holdings is confident it made the right decision.
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