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InsideCRM - The CRM Industry's Web Resource
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20 Blogs You Need to Read
By Chris Bucholtz
The Inside CRM list of the top 20 CRM blogs made it up on the website just before New Year?s Eve, with a little fanfare. We used up most of our annual fanfare budget earlier in the year, so we had to scrimp a little. As we did last year, we exempted ourselves from the [...]
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A Birst of last-minute CRM and BI predictions for 2009
By Chris Bucholtz
We?ve written an awful lot about the relationship of business intelligence to CRM ? the two really enable each other to work better if the circumstances within an organization are right. Because of that, we invited two of the bigwigs at Birst ? Brad Peters, the CEO, and Paul Staelin, the vice president [...]
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The Best CRM Blogs of 2008
Blogs about CRM are very much like CRM itself: practitioners range from excellent to execrable. The landscape is studded with the self-serving, the reactionary, the infrequently updated and the two-po...
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5 Ways That Integrators Can Help Your Company Embrace CRM
This is the age of pushing limits and folding silos into the whole. Gone are the dollars and manpower for the luxury to do otherwise. CRM is no exception; it too must pull double or triple duty and de...
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Fonality?s window into the small contact center
By Chris Bucholtz
We talked in the past about the call center?s role as the red-headed stepchild of CRM. We mean no offense toward red-headed stepchildren, of course, but as in the case of said child, the call center should be an integrated part of the family. A lot of CRM strategies are devised that treat [...]
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12 Steps to Starting a Successful Business
Got a great idea for a new business? There’s a lot more you’ll need to launch a successful company, especially in this economy. Starting a business requires a great amount of forethought, ...
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Predictive Analytics World - San Francisco, Calif.
Predictive Analytics World is the business-focused event for predictive analytics professionals, managers and commercial practitioners. This conference delivers case studies, expertise and resources t...
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What You Can Get for a Buck: CEOs with $1 Yearly Salaries
The final months of 2008 have witnessed massive layoffs, an imploding financial system and an unprecedented housing crisis in the United States. In November, consumer spending dropped 3.8 percent &nda...
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Top 5 CRM Predictions for 2009 from Maximizer?s CTO
By Chris Bucholtz
They?re everywhere ? from Paul Greenberg to Paul Greenberg, and then all the way to Paul Greenberg (okay, he split ?em into three blog posts, which are all worth reading). We?re going to give other notables in CRM a chance to voice their predictions here. We did a Q&A with Will Anderson, Maximizer?s CTO, earlier [...]
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10 Factors to Consider When Choosing an IVR System
An organization’s IVR (Interactive Voice Response) system — much like its Web site and other customer touch points — represents a critical branding element that creates immediate and...
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