|
News Feeds |
|
CRM Buyer
|
CRM Buyer -- "The Essential Guide for CRM System Purchasers"
|
|
-
The Recession, the Cloud and Salesforce.com
Google, Yahoo, Cisco, Intel, AMD and other companies are slashing employees and cutting expenses. And then there's Salesforce.com. During Thanksgiving week, the San Francisco-based software company began driving a big white truck -- a traveling billboard -- up and down Highway 101 as part of a major recruiting push.
-
7 Experts Paint Enterprise IT Landscape for 2009
Welcome to the latest BriefingsDirect Analyst Insights Edition, Vol. 35, a periodic discussion and dissection of software, services, SOA and compute cloud-related news and events with a panel of IT analysts. In this episode, our guests make their top five predictions for IT in 2009.
-
A Tale of Power, Money and Poor Customer Service
When Bob Pinion and his son bought a small sports bar in Palatine last year, they hadn't counted on paying to have their electricity hooked up. So it was a bit of a shock when ComEd asked for a $2,850 deposit to get the power flowing. Pinion paid the money because he had no choice. But he eagerly awaited the day when he would get the deposit back.
-
How to Shave Costs With Precision
The global financial marketplace has recently become quite volatile, as fears of an American recession affect economies all over the world. Such fears can be especially dangerous for businesses. In times like these, many top managers panic and make unwise decisions such as firing quality employees and slashing important programs.
-
Live Chat's Not Just for Sales Anymore: Q&A With Conversive CEO Robert Williams
For many e-tailers, online chat is a closer. Packaged and offered up to site visitors as a service, it provides an opportunity to close a sale when an uncertain customer wavers. Retailers were early adopters of this technology precisely because of the distinct return on investment, Conversive CEO Robert Williams told CRM Buyer.
-
Bundled Service, Unbundled Customer Service
Memo to telecom service providers: "We never thanked you, but you did a great job offering us consolidated billing. It is hard to remember now, as for the last few years you have been so aggressive in promoting bundled services, but five years ago, this was a major pain point. Three bills for ISP, cable and telephone, and usually three different due dates as well."
-
Survey: Customers Give E-Tailers Low Service Marks
E-commerce has certainly not been immune from the recession battering the U.S. economy, but for reasons that can only be guessed at, most of the leading e-tailers have not stepped up their efforts to retain customers by providing improved service, according to a recent customer satisfaction survey.
-
Payday Lenders Thrive on Wild Web
CashNetUSA.com isn't your typical financial-services business. For one, at a time when 140,000 industry jobs have been lost nationally year to date, the Chicago-based online payday lender is hiring. For another, the headquarters' vibe conjures up the freewheeling tech-boom era.
-
Broadening the Contact Center Platform: Q&A With Avaya VP Bob Lyons
This summer, Bob Lyons was tapped to lead Avaya's contact center division. The new general manager and vice president of customer service applications joined the company at a crucial time. It was in the midst of reorganizing its operations around three business units: the contact center, unified communications, and small and mid-sized business applications.
|
|
