Download "What's New in Sage SalesLogix 7.5" - PDF

Sage SalesLogix 7.5 is now in beta and is scheduled for September release.  With the various CRM solutions that are on the market, what are some of the specific reasons that a company would put Sage SalesLogix on its short list?

It surprisingly simple to create a CRM customer survey within EnterpriseWizard.  The survey link can be posted to your site, sent out in a marketing e-mail, or sent out with each "Ticket or Case Closed" email.  If the survey link is sent in an e-mail from a Ticket, the survey response can be related to the Ticket via the Ticket ID.

Increasing Contract Renewal Rates with CRM

Whether your company is a startup or an established manufacturer, ISV or VAR, revenue from maintenance and support contracts can be a highly profitable revenue stream.

In the mid to late nineties -- the "early days" of CRM -- the prevailing technology was such that CRM was something that a company purchased and installed in-house. Server software was installed on a dedicated server machine and client software was installed on each user’s desktop or laptop.

If you are ready to invest in a CRM solution, we recommend that you temporarily put your checkbook away and get out your dry erase marker.  If you haven’t done at least a little legwork, your company may not even be ready for CRM.  The CRM planning process is important and often overlooked.

With CRM, you’ll never have a vendor tell you that the return on investment (ROI) for your CRM investment is going to be 7.5 months.  The ROI on CRM implementations can be difficult to quantify ahead of time.  Fortunately, there are multiple approaches to determining potential ROI for your company.